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  • rguttosch
    Participant
    March 4, 2018 at 9:46 am
    Post count: 63
    in reply to: Meter Won’t Turn On #12512

    @tomas-suski – yes, please let us know if the issue arises again.

    rguttosch
    Participant
    March 2, 2018 at 12:29 pm
    Post count: 63
    in reply to: Connection Issue with Android #12464

    @jeff-brislane – is the connection issue better with the latest release on Google Play?

    rguttosch
    Participant
    March 2, 2018 at 12:09 pm
    Post count: 63
    in reply to: Video Exposure Issues #12412

    Please try downloading the latest version of the app from the App Store. There was an update that includes this fix.

    rguttosch
    Participant
    March 2, 2018 at 12:05 pm
    Post count: 63
    in reply to: Meter Won’t Turn On #12510

    @tomas-suski – this is a rather unique issue. we might need to replace your meter. please send a message to support-at-illuminatiinstruments-dot-com and I will reply.

    rguttosch
    Participant
    February 16, 2018 at 4:38 am
    Post count: 63
    in reply to: Connection Issue with Android #12465

    @jeff-brislane, thanks for the detailed info about your experience – along with the phone model and Android version. We will use this in our debug.

    rguttosch
    Participant
    February 10, 2018 at 9:09 am
    Post count: 63
    in reply to: Connection Issue with Android #12467

    Scott,

    No problem. Thanks for contributing.

    Rudy

    rguttosch
    Participant
    February 9, 2018 at 12:50 pm
    Post count: 63
    in reply to: Connection Issue with Android #12469

    gluefactorybjj – thanks very much for your Android connection insights. We will use these to improve the product and support.

    Rudy

    rguttosch
    Participant
    February 9, 2018 at 12:39 pm
    Post count: 63
    in reply to: Connection Issue with Android #12471

    Try these things:

    1. Erase any bonding information in both your meter and phone.

    a. Meter – press and hold the power button for 10 seconds. At the end of this time the meter will flash magenta indicating bonding info is erased.

    b. Phone – From settings, find Bluetooth and then display Bluetooth devices. You may see “Illuminati Meter”. Select it, and then “forget” it.

    2. If you are using an Android phone, make sure location services is on.

    3. What iOS version is running on the iPhone 5C? And Android version for Nexus 5x?

    rguttosch
    Participant
    February 9, 2018 at 12:28 pm
    Post count: 63
    in reply to: Connection Issue with Android #12472

    from @Ben on the Kickstarter page:

    Just got my meter in today! But, I’m having trouble connecting the meter to my Android Nexus 5x and an old iPhone 5C. Any suggestions. I’ve tried restarting both phones. Turning on and off bluetooth. But it just isn’t being recognized my either device. Any help would be great. Thank you.

    rguttosch
    Participant
    February 7, 2018 at 11:27 am
    Post count: 63
    in reply to: Meter Freezes in Flash Metering Mode #12435

    @jarkkom – Yes, there are issues with Flash Metering that we are working to fix. Thanks for giving some details of the issues you found. That always helps with debug.

    rguttosch
    Participant
    January 27, 2018 at 12:01 pm
    Post count: 63
    in reply to: Connection Issue with Android #12473

    The latest version of the Android app on the Google App Store (v0.8) is much better for connections.

    rguttosch
    Participant
    January 27, 2018 at 11:46 am
    Post count: 63
    in reply to: Video Exposure Issues #12406

    I don’t have a date yet for this. We know this is very important to fix.

    rguttosch
    Participant
    January 16, 2018 at 3:09 pm
    Post count: 63
    in reply to: Video Exposure Issues #12404

    Definitely an app thing. It will be an update through the App Store (Apple).

    rguttosch
    Participant
    January 15, 2018 at 2:14 pm
    Post count: 63
    in reply to: Video Exposure Issues #12402

    Hi Nick,

    Are you using the iPhone App? That seems to be the culprit. I can confirm that shutter angle=180 is missing. Also, the values do not seem to change as they should. We will get this fixed right away.

    Please let me know if you have any further questions.

    Rudy

    rguttosch
    Participant
    December 24, 2017 at 7:43 am
    Post count: 63
    in reply to: Video Mode Setting Issues #12396

    I can confirm both issues you mention. We will get them fixed quickly.

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