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    • Tomas Suski
      Participant
      February 20, 2018 at 8:54 am
      Post count: 3
      #12358

      Hello

      I have just received my meter. After installing batteries (the correct way I triple checked) I pressed the power on button and… nothing happens I tried to press it harder, hold it, press it fast, and the meter is not responding. I tried another set of batteries, no luck. Please help, Ive been waiting for this meter so long and I still cannot use it.

    • Tomas Suski
      Participant
      February 21, 2018 at 11:15 am
      Post count: 3
      #12509

      well I left it alone for 24 hours and I tried again. It turned on! It worked well, then I switch it off. and it is dead again. I cannot switch it back on. Please help, what is wrong with it?

    • rguttosch
      Participant
      March 2, 2018 at 12:05 pm
      Post count: 63
      #12510

      @tomas-suski – this is a rather unique issue. we might need to replace your meter. please send a message to support-at-illuminatiinstruments-dot-com and I will reply.

    • Tomas Suski
      Participant
      March 3, 2018 at 6:07 am
      Post count: 3
      #12511

      Thanks for the Reply, Rudy.

      Fortunately, It started working again, so I’ve been using it for a week without an issue and the on-off button is responding again. I will update the support if this problem is back. Thanks!

    • rguttosch
      Participant
      March 4, 2018 at 9:46 am
      Post count: 63
      #12512

      @tomas-suski – yes, please let us know if the issue arises again.

    • Oscar Herrera
      Participant
      October 30, 2018 at 11:58 am
      Post count: 2
      #46598

      I had the same issue with my new meter not turning on. It turned out to be a poor solder joint between the battery clip and the red wire connecting the clip to the printed circuit board. A quick re-solder step and the meter turns on.

    • rguttosch
      Participant
      October 30, 2018 at 12:01 pm
      Post count: 63
      #46639

      @oscar – Sorry about your problems. While we’re glad you were able to repair it, we don’t recommend opening the meter. You risk damaging the meter or invalidating the calibration. We recommend other to contact our support team.
      support_at_illuminatiinstruments_dot_com.
      In any case, thank you for being an Illuminati Instruments’ customer.

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