Troubleshooting Your Connection

Troubleshooting Your Connection2018-04-21T04:42:47+00:00

Home Forums Support Bluetooth Connections Troubleshooting Your Connection

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  • rguttoschrguttosch
    Keymaster
    Post count: 58

    We have a few people contact us with questions about connections to Android smartphones. This may also help if you are using an iPhone, but generally the BLE (Bluetooth Low Energy) connection is pretty reliable. The following information is designed to help troubleshoot those issues and get you going again.

    1. Turn on Location Services on your Android phone. If they are off, the app won’t find the meter. If LS was off, try connecting again. If LS was on and there is still no connection, proceed to step 2.
    2. Clear the bonding state in your phone and your meter:
      1. Press and hold the power button for 10 seconds – until you see the LEDs start to blink magenta. Then let go of the button. Turn off the meter.
      2. Go to Settings, Connected Devices, Bluetooth. Find the Illuminati Meter entry and Forget it.
    3. From the settings -> Bluetooth section, turn off Bluetooth. The reason for doing this is to reset the Bluetooth “stack”. Give it 10 or 15 seconds, and turn Bluetooth back on.
    4. Turn on the meter.
    5. Start the App.
    6. The meter should find the App automatically, and a purple tile will be created for you. Click on the tile to see the meter settings.

    One other thing you can try is to re-start your phone after step 3 above.

    These methods have been successful in helping most folks get connected.

  • Anonymous
    Post count: 1

    Just to confirm, I had issues connecting to a OnePlus 5 and following these steps fixed the problem.

    Originally the meter was just continously polling and the search screen was just egg timing while searching.

    Finding the meter in the Bluetooth menu and connecting there didn’t help as it still didn’t show up in the app.

    Resetting the bluetooth connection, clearing the meter and turning on location services before attempting the open the app and connect to the Meter then meant the Meter was instantly picked up.

  • thebard72thebard72
    Participant
    Post count: 1

    My old phone died on me a few months back. Completely. It has been a while, but as I recall, the meter was sent in for the firmware upgrade. It had been working on the old phone. I just didn’t have much of a chance to tinker with it and really get comfortable using it. Got a new phone (iPhone X) but life has been a bit sideways and I haven’t had a chance to sit down and start really exploring the Illuminati meter with it. I’ve done all the steps above and I get no connection. The meter spins in blue and green LED light and the app says “Scanning”. This goes on until the meter turns itself off. I even tried replacing the batteries in the meter. I am currently updating to iOS 12.1.1 as I type before trying again.

  • rguttoschrguttosch
    Keymaster
    Post count: 58

    Usually, the “purple reset” (press and hold the meter’s power button down for 10 seconds from the OFF state – until the LEDs blink magenta) does the trick when folks change phones – either iPhones or Android phones.

    The reason the reset procedure is needed is this: the user gets the meter, and bonds it to their phone. They change phones, and the meter won’t connect to the new phone. So, they have to do a “purple reset”. That erases the bonding info and the meter will connect.

    Sounds like you’ve tried this already. And I am sure you have the latest app installed on your phone, since it is new.

    Please also try going into your phone settings and looking for – and forgetting – any mention of “Illuminati Meter” in your Bluetooth connected devices. There might not be any – just making sure.

  • rguttoschrguttosch
    Keymaster
    Post count: 58

    Usually, the “purple reset” (press and hold the meter’s power button down for 10 seconds from the OFF state – until the LEDs blink magenta) does the trick when folks change phones – either iPhones or Android phones.

    The reason the reset procedure is needed is this: the user gets the meter, and bonds it to their phone. They change phones, and the meter won’t connect to the new phone. So, they have to do a “purple reset”. That erases the bonding info and the meter will connect.

    Sounds like you’ve tried this already. And I am sure you have the latest app installed on your phone, since it is new.

    Please also try going into your phone settings and looking for – and forgetting – any mention of “Illuminati Meter” in your Bluetooth connected devices. There might not be any – just making sure.

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